5.FAQ
GENERAL QUESTIONS
QIf we need price, which detail should we sent to you?
A (1) material (2) size (3) thickness
(4) printing (5) quantity (6) packing
QCan I split my order into different designs?
A Yes, but the amount for a single design should be reaching to a quantity.
QIs there a price difference for 2 Color vs. 4 Color?
A there is no price difference. The reason we can offer such a good rate
is that we print 4 color CMYK gang runs, so there’s no difference if your
design uses 1 or 10 colors
PRODUCT QUESTIONS
QHow do I set up my file?
A Remember to design your file in CMYK at 300 and 100% print size. Include any
special instructions in a separate file or separate layer. And don’t forget the bleed
and safety areas. Indicate die lines, and kiss cuts on separate layers.
QWhat is a bleed?
A Artwork must bleed an 1/8” beyond the size on all sides. A bleed does not count
towards your final size- you do not pay for a bleed because it is cut off. As an
example, if your size is 4” * 4” then the file you submit should be 4.25” * 4.25”.
QDo you offer custom printing (Pantone colors, etc)?
A Yes we do, but in general custom runs
SHIPPING & TIMING QUESTIONS
QWhat’s your turnaround time?
A roughly 10-15 days after we receive your payment and press artwork, but can
take longer. Unfortunately, we cannot guarantee shipping dates.
QCan I get rushed shipping?
A You can upgrade your shipping to FedEx Overnight (or similar Express service)
which may help meet your deadline. Rushed shipping does not affect the
turnaround time of 10-15 days for printing.
QCan I contact you via the telephone?
A Definitely, call me any time if you need my help.